At ProvaDent, exceptional customer service is at the heart of everything we do. Whether you have questions about your order, need assistance with our products, or simply want to learn more about how ProvaDent can transform your oral health, our dedicated support team is ready to assist you.
📧 Email Support
For all inquiries, please reach out to our customer care team at:
support@getprovadent.com
Our support specialists typically respond within 24-48 business hours. To help us serve you more efficiently, please include your order number (if applicable) and a detailed description of your inquiry.
📦 Order Tracking & Shipping Inquiries
Already placed an order? You can track your shipment status by checking the confirmation email sent to you at the time of purchase. Your tracking number and carrier information are included in that email.
If you haven't received your tracking information within 3 business days of ordering, or if you have questions about your delivery, please contact us with your order details.
💳 Billing & Payment Questions
Your purchase is processed through our secure, trusted payment partners. If you have questions about a charge on your statement, please identify which payment processor handled your transaction:
• ClickBank Orders: For transactions showing "CLKBANK*" or "ClickBank" on your statement, please visit ClickBank Customer Support for immediate assistance.
• BuyGoods Orders: For transactions showing "BuyGoods" on your statement, please visit BuyGoods Customer Support for billing inquiries.
🔄 Refund Requests
We stand behind ProvaDent with our comprehensive 60-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, simply contact us within 60 days of your order date to initiate a hassle-free refund. Please have your order number ready when reaching out.
❓ Frequently Asked Questions
Before contacting us, you may find quick answers to common questions on our main website. Topics covered include dosage recommendations, ingredient information, shipping timeframes, and our satisfaction guarantee.
⏰ Support Hours
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (EST). While we strive to respond to all inquiries promptly, please allow up to 48 hours for a response during peak periods.
Your Satisfaction Is Our Priority
At ProvaDent, we're committed to ensuring your complete satisfaction with both our products and your customer experience. We value your feedback and are continuously working to improve our service. Thank you for choosing ProvaDent for your oral health journey.